Social Media Community Management: Everything You Need to Know About

Having a community is the secret recipe for success in social media marketing.

Businesses build communities to have an authentic relationship with their target audience. They also intend to enhance loyalty and connect deeper with people in answering their questions in the group.

By making a community, brands humanise themselves and encourage customers to trust them.

If you are looking to have a higher brand growth, dive deep to understand community management and how it benefits the brands.

What is Community Management?

Community management is the strategic practice of nurturing and moderating online communities to foster engagement, build relationships, and facilitate meaningful interactions among members.

  • It involves curating and creating content, responding to comments and messages, addressing concerns, and guiding discussions to create a vibrant community atmosphere.
  • Community management aims to create a sense of belonging and unity within a group of individuals who share common interests, goals, or affiliations.
  • Whether it’s a brand’s social media followers, fans of a particular topic, or members of an online forum, effective community management ensures that the community thrives, remains engaged, and grows over time.

A skilled community manager is not just a moderator but also a facilitator and advocate for the community’s members. They listen to feedback, provide valuable insights, and ensure the community remains safe and inclusive for all participants. By fostering connections, encouraging discussions, and addressing challenges, community managers build a loyal and active community that benefits the members and the brand or organisation they represent.

Purpose of Network Community Management

Network community management aims to foster and maintain a thriving online community within a specific network or platform. This involves cultivating a sense of belonging, engagement, and positive interaction among members with common interests, goals, or affiliations.

Effective community management serves several important purposes:

  • Facilitating Communication: Community managers act as intermediaries, ensuring effective communication between community members, addressing concerns, and conveying essential updates.
  • Building Relationships: Community management encourages the formation of meaningful relationships among members. By fostering connections and interactions, community managers help individuals feel more engaged and valued within the network.
  • Knowledge Sharing: Communities often revolve around shared expertise or interests. Community managers facilitate the exchange of knowledge, insights, and experiences among members, creating an environment where learning and growth are promoted.
  • Encouraging Engagement: Active community management encourages members to participate in discussions, share content, and contribute their perspectives. This engagement leads to a vibrant and dynamic community.
  • Conflict Resolution: Disagreements and conflicts can arise in any community. Community managers are crucial in resolving disputes, maintaining a respectful tone, and upholding community guidelines.
  • Feedback Collection: Members’ feedback is invaluable for improving the community experience. Community managers gather feedback, suggestions, and concerns, which can then be used to enhance the community platform.
  • Content Moderation: Ensuring that the community remains a safe and respectful space requires moderating user-generated content. Community managers monitor posts, comments, and interactions to uphold community standards.
  • Event Coordination: Many online communities organise events, webinars, or discussions. Community managers plan, promote, and oversee such activities to ensure they align with the community’s goals and interests.
  • Growth and Expansion: Community managers work to attract new members and encourage existing members to invite others. This growth enhances the diversity of perspectives and expertise within the community.
  • Advocacy and Promotion: Community managers serve as advocates for the community within the network and the broader audience. They promote the community’s value proposition and its positive impact.
  • Data Analysis: Monitoring community engagement, activity, and trends helps community managers understand what works well and needs improvement. This data-driven approach guides decision-making for the community’s future direction.

Online Social Media Community As Example

We can consider an example of Nike Run Club (NRC)- Empowering Runners Worldwide.

The Nike Run Club (NRC) is an online social media community managed by the global sportswear brand Nike. It is designed to unite runners of all levels worldwide, offering them a platform to connect, share, and engage in their passion for running.

Some of the community management actions:

  • Moderate social media and forums.</li.
  • Highlight individual runner stories, showcase diverse community achievements, and foster camaraderie among members.
  • Offer expert guidance on topics like injury prevention and nutrition and provide motivational content.
  • Organise challenges and virtual races. Support goal setting and progress sharing and cheer winners.
  • Mediate discussions on running techniques and advice.
  • Provide accurate information.
  • Gather insights through polls and surveys and tailor content based on community preferences.
  • Ensure content aligns with brand values.
  • Partner with fitness brands and influencers and attract new runners to the community.
  • Share stories of overcoming challenges.
  • Study engagement metrics and participation rates.

Benefits Of Community Based Social Media Marketing

These are the benefits of social media community:

  • Increased brand awareness: When you create a community around your brand, you give people space to come together and learn about your products or services. This can increase brand awareness and build trust with potential customers.
  • Improved customer service: By interacting with your community members, you can get feedback on your products or services and address any issues they may have. This can improve customer service and create a positive customer experience.
  • Generated leads: When people are engaged with your community, they’re more likely to be interested in learning more about your products or services. This can lead to increased lead generation and sales.
  • Build relationships: You build relationships with potential customers by creating a community around your brand. These relationships can be valuable assets for your business, as they can help you to promote your products or services and generate positive word-of-mouth.
  • Gain insights: By listening to what your community members say, you can gain valuable insights into their needs and wants. This information can improve your products or services and make them more relevant to your target audience.
  • Drive traffic to your website: When you create a community around your brand, you can drive traffic. People will be more likely to visit your website if they’re already engaged with your community.
  • Boost social media engagement: When you create a community around your brand, you can boost social media engagement. People will be likely to like, comment, and share your content if they’re already engaged with your community.


Effective social media community management fosters engagement, builds relationships, and drives meaningful interactions. It’s the force that transforms online spaces into vibrant hubs of connection. Amidst this, Noboru is a reliable partner equipped to build community management strategies. Write to us at


  • What is social media community management?

    Social media community management involves overseeing and nurturing online communities on platforms like Facebook, Twitter, and Instagram. It includes tasks like responding to comments, moderating discussions, organising events, and fostering engagement to create a positive and interactive space for users.
  • Why is community management important for brands?

    Community management is crucial for brands as it helps build brand loyalty, enhance customer relationships, and foster a sense of belonging among followers. Active community management also enables brands to gather feedback, resolve issues promptly, and promote their products or services authentically and relatable.
  • How does effective community management impact engagement?

    Effective community management boosts engagement by encouraging meaningful interactions. By responding promptly, initiating discussions, and acknowledging user-generated content, community managers create an environment where users feel valued, increasing likes, comments, shares, and overall participation.
  • Can community management improve a brand’s reputation?

    Yes, community management can significantly enhance a brand’s reputation. Through active listening, addressing concerns, and showcasing positive interactions, brands can demonstrate their commitment to customer satisfaction.

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