Account Manager

Required Skills, Experience and Qualifications

• 1-3 years of experience in account management role in a mid to large digital marketing agency in India 
• Must have worked with renowned and large national brands/clients
• Should have been a part of website design/development projects, SEO, paid campaigns on Google/FB and Social media projects 
• Exposure to digital marketing projects in functional team or client servicing team
• Should have been a part of new business pitches as well 
• Excellent in written and verbal English communication
• Age: Less than 32 Yrs
• Bachelors or Masters in business studies will be preferred

Responsibilities and Duties

 The Account Manager is responsible for building Noboru World’s reputation in the Indian market while contributing to:

• Success of a set of assigned client accounts, leading to account renewals and upsells
• Building of capable, independent and motivated teams
• Smooth inter-department collaboration through timely, accurate and complete dispensing and collection of information

1. Strategic
   1. Receive medium – large client briefs and decode them with the team
   2. Review client briefs received & decoded by functional teams
2. Communication & Coordination
   1. Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client’s strategic / growth plans and identify upsell opportunities
   2. Daily communication with clients to provide updates and collect feedback
   3. Ensure timely and prompt action (by the team) basis client feedback
   4. Ensure timely and proactive response to client emails (by self and by team)
   5. Review accuracy and completeness of information to be shared with functional teams
   6. Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
3. Account Management
   1. Brainstorm with relevant teams for client pitches and execution of briefs
   2. Ensure accurate referencing and industry benchmarking by the team
   3. Review all work going on across channels for assigned business accounts
   4. Review & vet presentations created (by the team) for client meetings, internal
   5. Vendor management for outsourced work
   6. Pitch new concepts to existing clients, based on specifically identified needs of the client
   7. Industry benchmarking basis in the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
4. Reports
   1. Ensure timely collection of data and inputs from functional teams for the purpose of client reporting on daily, weekly and monthly
   2. Review reports created by functional teams for SEO, Social media management, Website Development projects, Paid Ads management and more
5. Finance
   1. Raise all financial paperwork to clients and review those raised by vendors
   2. Helps finance team with updates from client on payments and ensure it’s released in due time
   3. Review all financial trackers and update the reporting manager on the same
   4. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency
   5. Ability to clearly articulate complex ideas and strategies to clients and the team
   6. Ability to sell work and ideas, and respond positively to feedback

Key Skills

Account management, Project management, digital marketing, new business pitch, Website design and development, client relationship management

Benefits

• Industry standard compensation
• Learning platforms
• Industry visibility via marketing and other conferences
• Paid leaves
• Bonuses for festivals and company performance
• Personal coaching and mentorship for career development
• On-site Opportunities (Merit based opportunity to work in the USA. Apply for permanent relocation to our Austin office after 5 years of continued service)
• Design your own career (Interdepartmental change, Evolving Roles and responsibilities)
• Mid year promotion (Extraordinary candidates are appraised/promoted mid year as well, other than regular annual appraisal cycles)
• Paid sabbatical leaves (Sabbatical leaves on continued service of 3rd year, 6th year, 9th year and 15th year)
• Fast track career advancement (performing employees will get a chance to build his/her own team in 6-12 months time and grow in career

About Company

A boutique marketing and communications company specialised in launching ideas and driving business growth for medium to large stage startups. 

Operating with a diversified talent pool of digital experts having an average experience of 7+ yrs, working with SMBs to Fortune 500 across geographies, they have come together to create “brand love” and drive “business growth”​. 

Noboru World’s mission is to empower businesses across the globe and help them establish a great relationship with their potential and existing customers, using the best-in-class talent, practices, solutions, technology, and the core fundamentals of marketing and communications.

Headquartered in Pune with offices in Bengaluru and Austin (USA) serving clients across India and the USA.

Clients:

Aditya Birla Capital, Clayfin, Chaipoint, Ping Pong Inc, Kabira Mobility, Digit General Insurance, Tellofy, Akounto, UrbanKisaan, The Art Of Living Foundation, Northmist, to name a few

We are an equal opportunity employer that deeply values a diverse community. 

Noboru World follows no tolerance policy on bullying, discrimination and harassment of any kind against race, colour, religion, sex, sexual orientation, gender identity, national origin, ability status, family or parental status, age, or anything else that makes you uniquely you. We are committed to providing employees with a work environment free of this.

About Company Culture

Anyone joining the company can design and shape up their career as per their interest in consultation with their reporting manager. Noboru will provide the adequate support to make that happen. 

You will have a primary role/responsibility to start with but you can always add, merge and expand your role in consultation with your assigned Mentor.

If you think your value system matches with rest of the team as mentioned below, then only proceed with the interview process.

• We are a bunch of honest, hard working people with long-term approach in life
• We love what we do and want to achieve excellence in our area of work. 
• We are highly motivated and committed to drive Noboru World to new heights
• We don’t have a Plan B, we are not someone who is working on a side project or a startup idea, we are not confused in life, we don’t believe in riding two boats simultaneously — At this point of time in our life – We are completely focussed on building Noboru World
• We don’t have a complaining mind, instead a committed mind
• We love challenges in our life
• We love working and we believe that “work is worship”
• We are not a perfect team, we don’t have a perfect work culture because we don’t believe in perfection. 
• Everything in life comes with a package and we focus only on good parts and try to constantly improve ourselves

About The Founder

He has spent more than a decade in digital marketing and communications, while helping brands like Google, Motorola, Dabur, Sony, Tommy Hilfiger, Pizza Hut, KFC, Snapdeal, American Express, NIIT, Neustar, Black & Decker, DLF, Tata Housing, Micromax, CheapOair, Safilo, Cairn India, PWC, OneTravel, Digit General Insurance, Akounto, Urban Kisaan to name a few.

He has worked with Mindshare (GroupM), IPG Mediabrands, Accenture, ZetaGlobal, Fareportal in his marketing career.

He was instrumental in transforming loss making online companies into profit making global companies and successfully drove 10X sales growth for many household brands in the US, UK and Indian market.

In his career, he has contributed in building 04 world class marketing products which are now being used by Fortune 100 & 500 companies. He has consulted online businesses from core business strategy/product/marketing aspects and has helped grow 03 startups from scratch to multi-million dollar valuation.
A visiting professor to premier Business Schools (Indian Institute of Foreign Trade, IMT Ghaziabad, BML Munjal University to name a few), an avid industry speaker, an active participant in all leading marketing and technology conferences is now on a mission to empower businesses across the globe by creating brand love and driving business growth.